What Information We Hold and Why
We collect the details you provide when you register — your name, mobile number, and the wallet identifier you use for bKash, Nagad or Rocket deposits and withdrawals. Transaction records are kept to process payments accurately and to resolve any dispute you raise with our support
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team. We also collect device and session data — your browser type, IP address, and the pages you visit — to detect unusual login activity and protect your account from unauthorised access. If you contact us through live chat or email, those messages are stored so
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we can follow up properly. We do not sell your personal data to third parties. Your payment details are encrypted in transit and are never stored in plain text on our servers. Retention periods vary by data type: account and transaction records are kept for as
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long as your account is active and for a period afterwards as required by applicable rules. You have the right to ask what we hold about you, correct anything that is wrong, or request deletion where local law and eligible regions allow it. Any processing of
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your data is subject to the laws of the jurisdiction applicable to your region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.